Program and Operations Manager (DC/East Coast Candidates Only)
CURE seeks a part-time, contract Program and Operations Manager to provide executive assistance, operations, event planning and project management support. The person we envision for this position is an experienced and service-minded project manager and problem solver with a passion for improving operational processes and protocols and advanced skills with Google Workspace, project management tools (e.g. Asana, Monday, Clickup) and virtual meeting platforms (e.g., Zoom). We are seeking someone who is highly organized and detail-oriented with flexibility to respond to the dynamic nature of our work and start-up environment with humor and grace. The ideal candidate excels at creating work plans and systems to maximize results and impact while building a culture of love, connection and accountability among team members. Candidates should have experience working in a nonprofit, think tank, consulting or government agency focused on racial equity or other social justice issues.
People of color, women, LGBTQ candidates and people with family backgrounds of poverty, immigration, homelessness and/or other marginalized status are strongly encouraged to apply. CURE is an equal opportunity employer and considers applications from all qualified candidates.
Responsibilities
Leadership and Team Support
- Provide executive assistance to CURE’s President, managing daily schedule, speaking requests, travel logistics and implementing operational tasks as assigned
- Track and support completion of team responsibilities and weekly list of priorities
- Support planning and implementation of advisory circle, conversation series and other strategic activities
- Prepare weekly racial equity news roundup for distribution to CURE president and other audiences
- Conduct background research and prepare briefs and summaries
- Post content on social media and CURE website as needed
Operations
- Research, develop, maintain and document internal processes and practices
- Manage and maintain project management and automation tools utilized by the team, including Asana, Calendly, Google Drive, Zoom, Slack, Dubsado, Zapier and SurveyMonkey
- Troubleshoot technology issues and develop/update procedures as needed
- Create and track invoices and make purchases
- Maintain organizational calendar and coordinate observances including holidays, team member birthdays and work anniversaries
Training, Meeting and Focus Group Support
- Manage logistics, budgeting, resource allocation, event follow-up and other operational support for both in-person and virtual meetings and/or events including coordination of CURE team members, subcontractors, venues and speaker and participant communications
- Provide technical and administrative support for focus groups, virtual meetings and trainings including note-taking, monitoring and responding to chat posts, and troubleshooting technical issues with breakouts and other interactive activities
- Prepare training materials including PowerPoints, agendas, evaluation surveys and other communications
Project Coordination
- Provide project coordination (e.g., scheduling focus groups, convenings, stakeholder interviews) for various internal and client partner projects
- Develop, format, proofread and update templates, proposals, spreadsheets, presentations, agreements, checklists and other documents
- Assist in document management, compilation, distribution and storage
- Lead project/client closeout activities including scheduling final engagement calls, summarizing evaluation surveys and requesting testimonials
Communications and Reporting
- Organize, attend and co-facilitate (as needed) weekly and quarterly team meetings, strategic planning and evaluation sessions. Take notes during all team meetings, ensuring follow-up items are handled (e.g., posted in Asana) and/or communicated to the appropriate parties
- Provide proactive, timely and clear communication of project/program updates and other pertinent information to CURE team members, client and program partners, grantees and consultants
- Provide high quality and diplomatic service to client and organizational partners including timely response to email inquiries and requests for information
Organizational Relationships
The Program and Operations Manager will report to CURE’s President and will work collaboratively with other CURE team members.
Desired Candidate Profile
The person hired for this position is a collaborative, supportive and detail-oriented person who will strengthen CURE’s operational processes and practices while building a culture of love, fun, accountability and learning. You are reliable, flexible, and eager to “manage up” to move projects and goals forward.
- At least 3-5 years relevant work experience
- Excellent writing skills and the ability to present information in a variety of formats and styles for different audiences
- Proficiency in Google Workspace, MS Word, PowerPoint, Excel, Project Management and Automation Tools, Zoom and similar virtual meeting platforms
- Some experience with qualitative and quantitative data analysis and reporting preferred but not required
- Strong communication skills and ability to interact effectivelywith internal and external partners
- Attention to detail, strong time management skills and ability to work independently and to take initiative in anticipating and completing tasks
- Demonstrated experience coordinating and supporting initiatives designed to address systemic barriers to equity experienced by marginalized groups including Black, Indigenous and communities of color, women, and LGBTQ people
- Ability to multitask, prioritize assigned projects and deliver consistently high-quality work and customer service in a fast-paced team-based environment
- Commitment to ongoing learning and application of new strategies to enhance organizational processes, consulting engagements, services and deliverables
- Bachelor’s degree in a relevant area (e.g., sociology, public administration, nonprofit management, public policy, human resources) a plus but not required
- Experience with online community-building platforms and social media management a plus
What to Expect
- Virtual/remote team-based environment
- A part-time, fixed-term initial contract for 9 months with the possibility of extension , contingent on performance and additional funding.
- High feedback and learning culture including regular meetings and discussions focused on how we practice racial equity as a team, as change agents and as collaborators with other organizations and client partners.
- This position requires 10% or less of domestic travel, with occasional requirements for in-person attendance for quarterly team retreats in DC and projected 2023 events in DC, South Florida and 2-3 locations TBD
- The anticipated start date is Monday, January 23, 2023.
Time Commitment and Compensation
The selected applicant will be available to start immediately. This opportunity is best suited for individuals with a minimum of 20-30 hours availability each week during business hours, flexibility to respond to emerging needs that may change from week to week, interest in a long-term position with CURE, and a commitment to collaborative and systemic change approaches to advancing racial equity in organizations and communities. Occasional availability to support virtual workshops and webinars held during early evening hours is anticipated for this position. This is a contract position (no benefits provided) with the potential to be permanent, pending candidate’s performance and anticipated funding to support a long-term position. Compensation is $30/hour.
How to Apply
Submit a brief cover letter, resume/CV and one writing sample (e.g., memo, issue brief, article) by Friday, December 23, 2022 on Indeed.